Last Updated: January,30,2025
Welcome to https://1on1luxlabel.com . These terms and conditions govern your use of this Website, including all pages within this Website. By accessing or using this Website, you accept and agree to be bound by these Terms. If you do not agree with these Terms, please do not use this Website.
1. ACCEPTANCE OF TERMS
By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms as well as our Privacy Policy. Your continued use of the Website after any modifications to these Terms constitutes your acceptance of such changes.
2. ELIGIBILITY
This Website is intended for users who are at least 18 years old. If you are under 18, you may only use the Website with the permission of your parent or legal guardian.
3. MODIFICATIONS TO TERMS
We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be posted on this page. Your continued use of the Website after such changes constitutes your agreement to the new Terms.
4. USER ACCOUNTS
4.1 Registration
To access certain features of the Website, you may be required to create an account. You agree to provide accurate, complete, and up-to-date information during registration.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.2 Account Security
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage resulting from your failure to safeguard your account credentials.
5. INTELLECTUAL PROPERTY RIGHTS
5.1 Ownership of Content
All content, designs, logos, graphics, images, software, and other materials on this Website collectively, "Content" are the intellectual property of 1ON1LUXLABEL or our licensors. You may not copy, reproduce, republish, distribute, or exploit any part of the Website or Content without express written permission from us.
5.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use the Website solely for personal, non-commercial purposes. This license does not allow you to resell or commercially exploit the Website or its Content without prior written consent.
6. USER-GENERATED CONTENT
6.1 Submission of Content
The Website may allow you to submit, upload, post, or otherwise transmit content (e.g., comments, reviews, feedback) ("User-Generated Content"). By submitting User-Generated Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, modify, reproduce, and distribute your content in any medium.
6.2 Prohibited Content
You agree not to submit any User-Generated Content that:
6.3 Monitoring and Removal
We reserve the right (but are not obligated) to monitor, edit, or remove User-Generated Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.
7. PROHIBITED USES
You agree not to use the Website in any way that:
8. PRODUCT AND SERVICE TERMS (IF APPLICABLE)
8.1 Purchasing
If the Website offers goods or services for sale, the following terms apply. All purchases made on the Website are subject to our [Refund Policy], which may be updated from time to time. Prices are subject to change without notice.
8.2 Payment
You agree to provide accurate payment information when making a purchase. You authorize us to charge the payment method you provide for the total amount of your order, including taxes and shipping fees if applicable.
8.3 Shipping and Delivery
We will ship products to the address provided during checkout. Shipping times are estimates and not guaranteed. We are not responsible for any delays caused by third-party carriers.
9. DISCLAIMERS AND LIMITATION OF LIABILITY
9.1 Disclaimer of Warranties
The Website is provided on an "as-is" and "as available" basis. We make no warranties or representations about the accuracy or completeness of the Website's Content, and we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2 Limitation of Liability
To the maximum extent permitted by law, 1ON1LUXLABEL and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the Website or its Content.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.2 Account Security
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage resulting from your failure to safeguard your account credentials.
5. INTELLECTUAL PROPERTY RIGHTS
5.1 Ownership of Content
All content, designs, logos, graphics, images, software, and other materials on this Website (collectively, "Content") are the intellectual property of [Your Business Name] or our licensors. You may not copy, reproduce, republish, distribute, or exploit any part of the Website or Content without express written permission from us.
5.2 Limited License
You are granted a limited, non-exclusive, non-transferable license to access and use the Website solely for personal, non-commercial purposes. This license does not allow you to resell or commercially exploit the Website or its Content without prior written consent.
6. USER-GENERATED CONTENT
6.1 Submission of Content
The Website may allow you to submit, upload, post, or otherwise transmit content (e.g., comments, reviews, feedback) ("User-Generated Content"). By submitting User-Generated Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable right to use, modify, reproduce, and distribute your content in any medium.
6.2 Prohibited Content
You agree not to submit any User-Generated Content that:
6.3 Monitoring and Removal
We reserve the right (but are not obligated) to monitor, edit, or remove User-Generated Content that we determine, in our sole discretion, violates these Terms or is otherwise objectionable.
7. PROHIBITED USES
You agree not to use the Website in any way that:
8. PRODUCT AND SERVICE TERMS (IF APPLICABLE)
8.1 Purchasing
If the Website offers goods or services for sale, the following terms apply. All purchases made on the Website are subject to our [Refund Policy], which may be updated from time to time. Prices are subject to change without notice.
8.2 Payment
You agree to provide accurate payment information when making a purchase. You authorize us to charge the payment method you provide for the total amount of your order, including taxes and shipping fees if applicable.
8.3 Shipping and Delivery
We will ship products to the address provided during checkout. Shipping times are estimates and not guaranteed. We are not responsible for any delays caused by third-party carriers.
9. DISCLAIMERS AND LIMITATION OF LIABILITY
9.1 Disclaimer of Warranties
The Website is provided on an "as-is" and "as available" basis. We make no warranties or representations about the accuracy or completeness of the Website's Content, and we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.2 Limitation of Liability
To the maximum extent permitted by law, 1ON1LUXLABEL and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use or inability to use the Website or its Content.
10. PRIVACY POLICY
Your use of the Website is subject to our [Privacy Policy], which is incorporated into these Terms by reference. Please review the Privacy Policy for information on how we collect, use, and share your personal information.
11. THIRD-PARTY LINKS
The Website may contain links to third-party websites. These links are provided for your convenience only. We do not endorse and are not responsible for the content or practices of any third-party websites. You access these sites at your own risk.
12. INDEMNIFICATION
You agree to indemnify and hold harmless 1ON1LUXLABEL, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, and expenses arising out of or related to your violation of these Terms or your use of the Website.
13. TERMINATION
We reserve the right to terminate your access to the Website, without notice, if we believe you have violated these Terms or for any other reason in our sole discretion. Upon termination, your right to use the Website will immediately cease.
14. GOVERNING LAW AND JURISDICTION
These Terms are governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law principles. You agree that any dispute arising under or relating to these Terms or your use of the Website will be subject to the exclusive jurisdiction of the courts located in Florida, United of States.
15. MISCELLANEOUS
15.1 Severability
If any part of these Terms is found to be unenforceable, the remaining sections will still apply and be enforceable. If needed, the invalid section will be adjusted to make it enforceable while staying true to its original intent.
15.2 Waiver
If we don’t enforce any part of these Terms, it doesn’t mean we are waiving our right to do so in the future. Any waiver of rights must be in writing to be effective.
15.3 Force Majeure
We are not responsible for failing to meet our obligations if caused by events beyond our control, such as natural disasters, power outages, or government restrictions.
15.4 Assignment
You cannot transfer your rights or obligations under these Terms to anyone else without our written permission. We can transfer our rights or obligations to another party, for example, if our company merges or is sold.
15.5 Independent Contractors
Nothing in these Terms creates a partnership or employment relationship between you and 1ON1LUXLABEL. We are independent parties.
15.6 Headings
The headings in these Terms are for convenience only and don’t affect the meaning of the sections.
15.7 Entire Agreement
These Terms, together with our Privacy Policy, represent the complete agreement between you and 1ON1LUXLABEL regarding your use of the Website. Any prior agreements or communications are replaced by these Terms.
16. CONTACT US
If you have any questions or concerns about these Terms, please contact us at:
1ON1LUXLABEL
(833)465-4445
Thank you for shopping with us!
Standard Policy for US & International Returns
Items bought on www.1on1luxlabel.com will gladly be accepted processing through our website if requested within 14 days of the shipment delivery date.
Domestic: Return label fees are calculated and deducted from your refund at the portal checkout stage.
International: You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal.
We do not offer price adjustments for any previous orders.
All merchandise must be returned in its original condition, including its original boxes and packaging. Clothing must be unworn, unaltered, undamaged, and free from any stains, odors, self-tanner, pet hairs, or distinct smells like deodorant and perfume.
Refunds will be processed via the original payment method, excluding shipping and return fees. Please ensure that all tags are attached when returning the items.
Please note that all Clearance items, Outlet Items, Sale Section Items, and Accessories are final sale and can not be returned or exchanged.
Additionally, all personalized items are considered final sale and are non returnable and non exchangeable.
Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded, they will be discarded.
Upon the delivery of your returned shipment, a refund will be issued back to your original form of payment type, excluding shipping and handling costs.
We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.
Exchanges
Our exchange policy allows for exchanges to be initiated within 14 days of the delivery day for Domestic orders. Your exchange order will be processed once your return is scanned by the carrier.
The full amount for the items being returned will be placed on your credit card during this process. If the original items are not received within 5 days, the returned item amount will be charged to your card.
All exchange orders come with standard shipping, and you will be notified via email with your new order number.
Please note that exchange orders cannot be canceled due to our efficient processing times. If the requested exchange items are out of stock, a refund will be issued automatically.
We allow 3 exchanges per original order. Additionally, new discount codes cannot be applied to exchange requests for different items.
Damages
In the event your item is damaged or defected [we're deeply sorry!] Please visit our website within 7 days to report the damage.
Our agents will be happy to assist you!
Holiday Return Policy
Purchases made on www.1on1luxlabel.com between November 1, 2024, and December 22, 2024, may be returned or exchanged using our Returns Portal until January 5, 2025.
To be eligible for a return, all clothing must be in its original condition, which means they must be unused, unaltered, undamaged, free of stains, pet hairs, and odors, and must have their original tags attached.
All Clearance items in the Sale Section, Black Friday Deals, Accessories, Personalized Items, and Outlet are considered Final Sale. These items cannot be returned or exchanged. Additionally, items labeled as final sale are not eligible for return.
Orders placed during our Pre Black Friday, Black Friday or Cyber Monday sales are eligible for a refund back to the original form of payment or store credit.
FAQ
How to return your items?
It's as easy as 1,2,3! Follow the steps below to ensure you have a successful return.
Have more questions? See below for our Frequently Asked Questions about processing a return.
Is my item refundable?
Yes, however some exclusions may apply. We gladly accept returns within 14 days from the date of delivery. Note items must be in brand new condition, free of any stains or odors. Final sale items include outlet items, jewelry and accessories.
Do I have to pay for return postage?
Domestic (US): The return label for Domestic orders is factored in with your return, so you will not need to purchase one, as one will be given to you upon completing your return through our portal.
International: Unfortunately, we do not offer prepaid return labels for International orders. You may use a carrier of your choice to ship your items to us once you have completed your return through our Portal. We suggest obtaining a tracking number for your shipment as we are not held liable for lost parcels en route back to us.
Can I return separate orders in one parcel?
We kindly ask customers to return each order separately, so you don’t experience issues receiving your complete and correct refund. If items from separate orders are returned together in one parcel, we’ll only be able to identify one order.
How long does it take to process my refund?
Your refund will be processed within 7-10 business days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel does process.
When will I see the funds back into my account?
Refunds do require roughly 7-10 business days to process with us however we do suggest contacting your financial institution for more information on when the amount will be posted to your account. Each bank does have varying processing times.
Gift Card/Store Credit Refund:
Please know once you select a refund for store credit, we cannot refund back to original forms of payment.
Store credits can only be used to purchase items from our site.
A response will be made within 24-48 business hours from your most recent inquiry.
What happens if I return a Final Sale Item?
To qualify for a refund, the accurate item(s) must be returned. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won't be returned to you or refunded. They will be discarded.
If you have any further questions or concerns regarding the return process, please don't hesitate to contact our customer support team at Shop@1on1luxlabel.com We're here to assist you!
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